Challenge and Improvement Committee (Tue, 13th Nov 2018 - 6:30 pm)
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Hide agendaAgenda
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Start of webcastShare video at 00:00:00No items attached to this agenda
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Chairman - Cllr Paul Howitt CowanShare video at 00:00:15
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1 Apologies for AbsenceShare video at 00:00:24No items attached to this agenda
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OfficerShare video at 00:00:32
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2 Minutes of the previous meetingShare video at 00:00:35No items attached to this agenda
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Chairman - Cllr Paul Howitt CowanShare video at 00:00:38
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2 a) Meeting of the Challenge and Improvement Committee held on 9 October 2018Share video at 00:00:38
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3 Members' Declarations of InterestShare video at 00:00:56No items attached to this agenda
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4 Matters Arising ScheduleShare video at 00:01:09
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OfficerShare video at 00:01:16
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Chairman - Cllr Paul Howitt CowanShare video at 00:01:45
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5 Public ReportsShare video at 00:01:45No items attached to this agenda
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5 a) Customer Complaints Handling - Current PositionShare video at 00:01:49
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Chairman - Cllr Paul Howitt CowanShare video at 00:03:16
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Chairman - Cllr Paul Howitt CowanShare video at 00:03:16
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Cllr Anne WelburnShare video at 00:03:20
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Cllr Anne WelburnShare video at 00:03:21
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Chairman - Cllr Paul Howitt CowanShare video at 00:04:18
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Cllr Thomas SmithShare video at 00:04:19
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OfficerShare video at 00:05:59
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Cllr David BondShare video at 00:06:26
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Chairman - Cllr Paul Howitt CowanShare video at 00:06:53
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Cllr Anne WelburnShare video at 00:06:56
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Cllr Anne WelburnShare video at 00:07:37
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Chairman - Cllr Paul Howitt CowanShare video at 00:08:14
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Mark Sturgess - Head of Paid ServiceShare video at 00:08:15
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Cllr Anne WelburnShare video at 00:09:33
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Chairman - Cllr Paul Howitt CowanShare video at 00:10:22
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Cllr Roger PattersonShare video at 00:10:23
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OfficerShare video at 00:10:52
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Chairman - Cllr Paul Howitt CowanShare video at 00:12:00
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Cllr Roger PattersonShare video at 00:12:00
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Cllr Roger PattersonShare video at 00:12:01
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Cllr Thomas SmithShare video at 00:12:14
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OfficerShare video at 00:13:08
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5 b) Selective Licensing - 12 Month ReviewShare video at 00:14:09
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OfficerShare video at 00:14:25
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Chairman - Cllr Paul Howitt CowanShare video at 00:19:01
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Cllr David BondShare video at 00:19:18
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OfficerShare video at 00:19:48
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Chairman - Cllr Paul Howitt CowanShare video at 00:22:06
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Cllr Thomas SmithShare video at 00:22:08
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OfficerShare video at 00:23:16
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Cllr Thomas SmithShare video at 00:25:36
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OfficerShare video at 00:26:20
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Cllr Anne WelburnShare video at 00:27:20
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OfficerShare video at 00:29:42
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Cllr Anne WelburnShare video at 00:33:56
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OfficerShare video at 00:34:06
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Cllr Roger PattersonShare video at 00:35:03
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Chairman - Cllr Paul Howitt CowanShare video at 00:37:02
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OfficerShare video at 00:37:11
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Chairman - Cllr Paul Howitt CowanShare video at 00:39:02
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Cllr Lesley RollingsShare video at 00:39:03
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OfficerShare video at 00:41:40
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Vice Chairman - Cllr Lewis StrangeShare video at 00:48:47
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OfficerShare video at 00:50:48
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OfficerShare video at 00:51:14
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OfficerShare video at 00:53:24
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Chairman - Cllr Paul Howitt CowanShare video at 00:54:14
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OfficerShare video at 00:54:39
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Chairman - Cllr Paul Howitt CowanShare video at 00:54:46
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6 General Work ItemsShare video at 00:55:43No items attached to this agenda
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6 a) Forward PlanShare video at 00:55:44
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OfficerShare video at 00:55:48
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Chairman - Cllr Paul Howitt CowanShare video at 00:55:50
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6 b) Committee WorkplanShare video at 00:55:55
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Chairman - Cllr Paul Howitt CowanShare video at 00:55:57
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Cllr Thomas SmithShare video at 00:56:04
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Cllr Thomas SmithShare video at 00:56:04
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6 a) Forward PlanShare video at 00:56:08
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Chairman - Cllr Paul Howitt CowanShare video at 00:56:38
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Mark Sturgess - Head of Paid ServiceShare video at 00:56:55
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Chairman - Cllr Paul Howitt CowanShare video at 00:57:14
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OfficerShare video at 00:57:15
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6 b) Committee Workplan
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